Isetan Membership

PRIVILEGES

Simply present your Complimentary White membership on the Isetan Privilege App during your in-store purchases and start accumulating I-points*. Your accumulated points will be kept for up to a year.

ISETAN I-POINTS

White Members earn one I-point for every $1.00 nett amount purchase* (excluding GST) at any Isetan Department Store and the Isetan Scotts Supermarket. 

*The following purchases are not entitled to I-Points:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Subject to change without prior notice.

EXCLUSIVE PREVIEWS & EVENTS

Get invitations via e-mail or SMS to the Isetan Private Sale, a preview of the season’s major sale events. In addition, selected regular shoppers will receive exclusive invitation to fashion shows, special launches, events, promotions and more…

ISETAN E-NEWSLETTER

The Isetan E-newsletter brings you the latest news on fashion for men, ladies & children, along with the latest promotions, events and gift recommendations available at all Isetan Stores.

ELIGIBILITY

Members must be at least 16 years old and above.

MEMBERSHIP FEES

The Isetan White membership is complimentary and has no expiry date.

OVERSEAS SHOPPING PRIVILEGES

TERMS & CONDITIONS FOR ISETAN PRIVILEGE MEMBERSHIP

1. Isetan Privilege Membership is a point accumulation membership. Members can earn I-Points for purchases made at any Isetan Departmental Store including the Isetan Supermarket in Singapore by presenting their Isetan Privilege App or Card to the cashier during payment.

2. There are 4 Tiers in the Isetan Privilege Membership (White, Bronze, Silver and Gold). Each tier is entitled to different benefits and advancement to each tier is based on the nett amount spent in 1 year.

*Excluding GST and based on nett amount transacted. Nett amount refers to payments excluding GST, all types of vouchers and promotions.
^From the month of registration.

3. A membership fee of $10.90 (inclusive of GST) is payable every year to be upgraded from the White to Bronze Tier. Renewal fee will be waived if you have accumulated a minimum total of $500 nett spend within 1 year from the month of issue or renewal.

1. All I-Points will be carried forward to the upgraded tier.
2. Accumulated spending from the White tier will not be carried forward as the new qualifying period for the Bronze tier will start from the day of upgrade.

4. The Isetan Privilege Membership, I-Points and accumulated spend are non-transferable. I-Points will only be awarded for purchases made by the member and upon the presentation of the membership app/card.

5. I-Points will be awarded with every $1 nett amount purchase (excluding GST) at any Isetan Departmental stores and the Isetan Supermarket. Various membership tiers earn varying amounts of I-Points.

6. Issuance of I-Points are based on:

1. Nett purchase amount excluding GST,
2. After deducting any issuance of promotion vouchers from the purchase,
3. After the usage of all types of vouchers (For the full list, refer to point 7),
4. Excluding selected special buys, supermarket items, discounted items, etc. (For the full list, refer to point 8).

7. The following payment modes are not entitled to I-Points: Gift Vouchers, Rebates, Promotion, Discount Vouchers, E-Gift Vouchers, E-Rebates Vouchers or E-Promotion Vouchers, Credit Memo Voucher or Deposits. Nett amount refers to payments made by cash or credit card excluding GST and after deduction of any of the payment modes above.

8. The following purchases are not entitled to I-Points:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Subject to change without prior notice.

9. Members are not entitled to any further I-Points with the Isetan Platinum Membership discount.

10. There is no membership fee or expiry date for the Isetan Privilege Membership – White tier. 

11. White tier members are not eligible to exchange points for E-Rebates or earn E-Promotion Vouchers.

12. Earned I-Points will automatically be redeemed as E-Rebate Vouchers upon expiring date. Any expired points will not be refunded.

13. Members are entitled to redeem Isetan E-Rebates if they have accumulated a minimum of 1,000 I-Points within their 12-month membership period starting from the month of issue (inclusive of the month of application).

14. At the end of the 12-month membership period, unredeemed I-Points will be converted to E-Rebates if the entitlement qualifier is met and balance points will not be carried forward to the next qualifying period or transferred to another account and has no monetary value whatsoever at any point of time.

15. Isetan (Singapore) Limited shall not be responsible for any loss or inconvenience arising from electrical outage or loss of member’s handphone.

16. Application must be made by downloading the Isetan Privilege App. Member must be at least 16 years old and above.

17. Members are required to fill in their valid mobile numbers for Isetan to perform account management whenever necessary.

18. The Isetan Privilege App does not allow for receipt combination. I-Points and E-Promotion Vouchers will be issued on a per receipt basis. 

19. For returns containing issued E-Promotion Vouchers, these E-Promotion Vouchers will be either voided or returned in the form of cash should they have already been redeemed by the customer.

20. Returns containing E-Promotion Vouchers as a mode of payment will have to be processed at Customer Service.

21. Isetan Privilege Membership fee of $10.90 is non-refundable. 

22. The following purchases are not entitled to tier upgrade:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Subject to change without prior notice.

23. Isetan (Singapore) Limited may at its sole discretion amend a member’s I-Points and at any time refuse or recall any redemption by a member if any official notification has been erroneously sent to the member and/or any I-Points have been erroneously awarded to the member for any reason whatsoever.

24. Isetan (Singapore) Limited reserves the right to amend the privileges, terms and conditions of the Isetan Privilege Membership at its sole discretion from time to time without prior notice.

25. Other terms & conditions apply.

E-PROMOTION VOUCHERS

1. Only available for Isetan Privilege & Platinum Members.

2. Combined receipts are not permitted in exchange of E-Promotion Vouchers.

3. Purchase made with E-Promotion Vouchers will not be entitled to further E-Promotion Vouchers.

4. The following purchases are not entitled to E-Promotion vouchers. Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Subject to change without prior notice.

5. No refund (cash or otherwise) for any unused value.

6. Not refundable and not exchangeable for cash.

7. Strictly no extension and no acceptance of expired E-Promotion Vouchers.

8. Isetan (S) Ltd reserves the right to amend the terms & conditions without prior notice.

9. Isetan (S) Ltd reserves the right not to accept the vouchers as it deemed fit.

10. Usual Isetan membership benefits apply.

11. Other terms & conditions apply.

E-REBATE VOUCHERS

1. Only available for Isetan Privilege Bronze, Silver & Gold Members.

2. E-Rebate Vouchers can be redeemed via the Isetan Privilege app with a min. of 1,000 points accumulated during the 12-month validity period.

3. Purchase made with E-Rebate Vouchers will not be entitled to further E-Promotion Vouchers.

4. No refund (cash or otherwise) for any unused value.

5. Not refundable and not exchangeable for cash.

6. Strictly no extension and no acceptance of expired E-Rebates.

7. Isetan (S) Ltd reserves the right to amend the terms & conditions without prior notice.

8. Isetan (S) Ltd reserves the right not to accept the vouchers as it deemed fit.

9. Usual Isetan membership benefits apply.

10. Other terms & conditions apply.

PRIVILEGES

Simply present your E-Card on your Isetan Privilege App during your purchases* to accumulate I-points. Your accumulated I-points will be converted to Isetan Rebate Vouchers for your shopping pleasure. With the App, I-points can be converted anytime within the one-year validity period.

BENEFITS

*Excluding GST and based on nett amount transacted. Nett spend refers to payments made by cash or credit card after discounts and vouchers are applied. 
^From the month of registration​. Excluding GST.

ISETAN REBATE VOUCHERS

As an Isetan Privilege Member, you can earn points when you shop in any of our stores**. I-Points will be awarded with every $1 nett amount purchase (excluding GST) at any Isetan Departmental stores and the Isetan Supermarket. Various membership tiers earn varying amounts of I-Points.

*T&Cs apply.

Accumulate a minimum of 1,000 I-Points during your 1-year validity period to redeem Isetan Rebate Vouchers (points will be automatically converted to E-Rebate Vouchers at the end of the 1-year validity period^).

^Unredeemed I-points will not be carried forward to the next qualifying period

Simply present your E-card in the Isetan Privilege App upon payment to receive your points, any other member discounts or any promotional vouchers that you are entitled to.

EXCLUSIVE PREVIEWS & EVENTS

Get invitations via e-mail or SMS to the Isetan Private Sale, a preview of the season’s major sale events. In addition, selected regular shoppers will receive exclusive invitation to fashion shows, special launches, events, promotions and more…

ISETAN E-NEWSLETTER

The Isetan E-newsletter brings you the latest news on fashion for men, ladies & children, along with the latest promotions, events and gift recommendations available at all Isetan Stores.

ELIGIBILITY

Members must be at least 16 years old and above.

MEMBERSHIP FEES

A fee of S$10.90 is payable in advance for a one year membership. The subsequent renewal fee will be waived with a minimum of $500 nett spend accumulated over the preceding one year period.

Apply for the Isetan Privilege Membership now for a more rewarding shopping experience.

OVERSEAS SHOPPING PRIVILEGES

TERMS & CONDITIONS FOR ISETAN PRIVILEGE MEMBERSHIP

1. Isetan Privilege Membership is a point accumulation membership. Members can earn I-Points for purchases made at any Isetan Departmental Store including the Isetan Supermarket in Singapore by presenting their Isetan Privilege App or Card to the cashier during payment.

2. There are 4 Tiers in the Isetan Privilege Membership (White, Bronze, Silver and Gold). Each tier is entitled to different benefits and advancement to each tier is based on the nett amount spent in 1 year (Refer to the table above).

3. A membership fee of $10.90 (inclusive of GST) is payable every year to be upgraded from the White to Bronze Tier. Renewal fee will be waived if you have accumulated a minimum total of $500 nett spend within 1 year from the month of issue or renewal.

1. All I-Points will be carried forward to the upgraded tier.
2. Accumulated spending from the White tier will not be carried forward as the new qualifying period for the Bronze tier will start from the day of upgrade.

4. The Isetan Privilege Membership, I-Points and accumulated spend are non-transferable. I-Points will only be awarded for purchases made by the member and upon the presentation of the membership app/card.

5. I-Points will be awarded with every $1 nett amount purchase (excluding GST) at any Isetan Departmental stores and the Isetan Supermarket. Various membership tiers earn varying amounts of I-Points.

6. Issuance of I-Points are based on:

1. Nett purchase amount excluding GST,
2. After deducting any issuance of promotion vouchers from the purchase,
3. After the usage of all types of vouchers (For the full list, refer to point 7),
4. Excluding selected special buys, supermarket items, discounted items, etc. (For the full list, refer to point 8).

7. The following payment modes are not entitled to I-Points: Gift Vouchers, Rebates, Promotion, Discount Vouchers, E-Gift Vouchers, E-Rebates Vouchers or E-Promotion Vouchers, Credit Memo Voucher or Deposits. Nett amount refers to payments made by cash or credit card excluding GST and after deduction of any of the payment modes above.

8. The following purchases are not entitled to I-Points:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Subject to change without prior notice.

9. Members are not entitled to any further I-Points with the Isetan Platinum Membership discount.

10. There is no membership fee or expiry date for the Isetan Privilege Membership – White tier. 

11. White tier members are not eligible to exchange points for E-Rebates or earn E-Promotion Vouchers.

12. Earned I-Points will automatically be redeemed as E-Rebate Vouchers upon expiring date. Any expired points will not be refunded.

13. Members are entitled to redeem Isetan E-Rebates if they have accumulated a minimum of 1,000 I-Points within their 12-month membership period starting from the month of issue (inclusive of the month of application).

14. At the end of the 12-month membership period, unredeemed I-Points will be converted to E-Rebates if the entitlement qualifier is met and balance points will not be carried forward to the next qualifying period or transferred to another account and has no monetary value whatsoever at any point of time.

15. Isetan (Singapore) Limited shall not be responsible for any loss or inconvenience arising from electrical outage or loss of member’s handphone.

16. Application must be made by downloading the Isetan Privilege App. Member must be at least 16 years old and above.

17. Members are required to fill in their valid mobile numbers for Isetan to perform account management whenever necessary.

18. The Isetan Privilege App does not allow for receipt combination. I-Points and E-Promotion Vouchers will be issued on a per receipt basis. 

19. For returns containing issued E-Promotion Vouchers, these E-Promotion Vouchers will be either voided or returned in the form of cash should they have already been redeemed by the customer.

20. Returns containing E-Promotion Vouchers as a mode of payment will have to be processed at Customer Service.

21. Isetan Privilege Membership fee of $10.90 is non-refundable. 

22. The following purchases are not entitled to tier upgrade:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Subject to change without prior notice.

23. Isetan (Singapore) Limited may at its sole discretion amend a member’s I-Points and at any time refuse or recall any redemption by a member if any official notification has been erroneously sent to the member and/or any I-Points have been erroneously awarded to the member for any reason whatsoever.

24. Isetan (Singapore) Limited reserves the right to amend the privileges, terms and conditions of the Isetan Privilege Membership at its sole discretion from time to time without prior notice.

25. Other terms & conditions apply.

E-PROMOTION VOUCHERS

1. Only available for Isetan Privilege & Platinum Members.

2. Combined receipts are not permitted in exchange of E-Promotion Vouchers.

3. Purchase made with E-Promotion Vouchers will not be entitled to further E-Promotion Vouchers.

4. The following purchases are not entitled to E-Promotion vouchers. Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe. Subject to change without prior notice.

5. No refund (cash or otherwise) for any unused value.

6. Not refundable and not exchangeable for cash.

7. Strictly no extension and no acceptance of expired E-Promotion Vouchers.

8. Isetan (S) Ltd reserves the right to amend the terms & conditions without prior notice.

9. Isetan (S) Ltd reserves the right not to accept the vouchers as it deemed fit.

10. Usual Isetan membership benefits apply.

11. Other terms & conditions apply.

E-REBATE VOUCHERS

1. Only available for Isetan Privilege Bronze, Silver & Gold Members.

2. E-Rebate Vouchers can be redeemed via the Isetan Privilege app with a min. of 1,000 points accumulated during the 12-month validity period.

3. Purchase made with E-Rebate Vouchers will not be entitled to further E-Promotion Vouchers.

4. No refund (cash or otherwise) for any unused value.

5. Not refundable and not exchangeable for cash.

6. Strictly no extension and no acceptance of expired E-Rebates.

7. Isetan (S) Ltd reserves the right to amend the terms & conditions without prior notice.

8. Isetan (S) Ltd reserves the right not to accept the vouchers as it deemed fit.

9. Usual Isetan membership benefits apply.

10. Other terms & conditions apply.

BENEFITS

CEASE OF ISETAN PLATINUM CARD CALL CENTRE

Dear Valued Customers, Please note that the Isetan Platinum Card Call Centre will cease operations with effect from 28 June 2017. For any enquiries with regards to your Isetan Membership Card, you can contact any of our Customer Service Counters:

We appreciate your support for the Isetan Privilege Membership and apologise for any inconvenience caused. From the Management of Isetan (S) Limited