About Us
Our Mission
Touching people’s hearts with human-driven experiences.
Our Values
• We are inspired by innovation, moved by beauty, and motivated to share our experience.
• We welcome everyone with warm smiles and positive attitudes to delight and impress.
• We co-create with exceptional talent to realise dynamic ideas and innovations.
• We inform our decisions with facts, experience, and instinct to create unique solutions.
• We always act with integrity and sincerity, and fulfill our responsibilities to society.
• We fearlessly challenge norms and strive to reinvent the future.
Our Vision
Company that creates high quality and new lifestyles through unique sensibilities of Japan in Singapore.
The first company that comes to mind when customers think of Japan.
1) To provide customers with unique and high quality products and services that only Isetan can create.
2) To provide each employee with personalized growth opportunities.
3) Contribute to society through our business to enhance the value of the city and place.
Our History
Isetan is a leading Japanese departmental store well known for its excellent service staff; commitment to quality and industry-leading buys which exemplifies the best of Japanese retail. Based in Tokyo, Isetan has branches throughout Japan, Southeast Asia, Taiwan and China. As of April 2008, Isetan was merged with fellow Japanese departmental store Mitsukoshi to form Isetan Mitsukoshi Holdings.
The company had its humble beginnings from a small kimono shop in 1886. The man behind Isetan’s conception, Tanji Kosuge strove to provide customers with the best and most innovating products, a practice which Isetan has still adopted till today. Proving to be a success among customers, it paved the way for the decisive reopening of Isetan as a department store in Japan notable for selling fashionable kimono designs and obi sashes.
In the mid-1950s, the fashion retail market worldwide was shifting from tailor-made to ready-to-wear clothes. In order to adapt to the ever changing trends of the retail industry, Isetan launched specialty shops for women of different sizes, “Lady Clover” for plus-sized ladies, “Strawberry” and “Young Clover” for petite women. These stores proved to be an instant success and Isetan today has broadened its focus to encompass men’s apparel, furniture, household items and food. It was deemed as an extremely risky venture with Isetan being one of the very few in the world to found a department store just for men. This department store was christened “The Men’s Annex” and gained immense popularity among male customers. As a result, Isetan was recognized not just for its role as a trend setter but being able to identify key trends of the fashion retail market for both men and women alike.
After more than four decades of being in the fashion retail business, Isetan was bustling in growth and seeking expansion overseas. Isetan looked to Singapore for its first overseas department store and followed up with its expansion in major cities such as Kuala Lumpur, Bangkok, Tianjin, Chengdu and Shanghai. Needless to say, Isetan established a strong following in each respective city and this lead to even more departmental stores being opened. Isetan was once again one of the Japanese forerunners in successfully entering the Asian market. To further support the aspects of merchandising internationally and consolidate its presence in international fashion retail, Isetan set up representative offices in famed fashion capitals of the world-New York, Paris and Milan.
With accolades spanning from the departmental fashion industry to charitable contributions in both health and education sectors, Isetan Singapore has established itself as a fashion innovator in the local departmental store market. In 2017, Isetan Singapore seeks to further assert its position as a premier fashion retail departmental store and fulfill its vision to be an indispensable department store to customers and their family.
