FAQ

1. General Enquiries

1.01) Where can I get more information on Isetan’s delivery information?

Ans: Please refer here, alternatively our delivery timings can be found below.

Delivery Timing

Delivery Day [Excluding Sundays & Public Holidays]
Cut off Time
Delivery Time Slots (Subject to availability)
Same day deliveries for order made before 11a.m.
11 a.m.(day before)
11 a.m.
11 a.m.
11 a.m.
10.30 a.m. – 1 p.m
1 p.m. – 4 p.m.
4 p.m. – 8 p.m.
7 p.m. – 9 p.m. (Mon - Fri)
Delivery Day
[Excluding Sundays & Public Holidays]

Same day deliveries for order made before 11a.m.

Cut off Time
Delivery Time Slots (Subject to availability)
Gross purchases $100 and above
Gross purchases $100 and above
Gross purchases below $100
$15.00
Re-delivery due to unsuccessful delivery
$10.00
Surcharge for Sentosa addresses
$2.00
Click and Collect (at least 1 hour in advance)
Charge (Inclusive of GST) per trip per address
No minimum purchases
Free

1.02) Do I have to sign up for an account to make purchases online? 

Ans: Yes, you are required to sign up for an account before making purchases online.

1.03) How do I sign up for an account?

Ans: Click on the sign up button located at the top right of the main page.

1.04) It states that my e-mail is already being used when signing up online. Why is this so? 

Ans: If you are an existing Platinum Cardmember, Isetan may have your accounts set up for you. Simply check your e-mail for the login details and reset your password. Do Contact Us if you have not received this e-mail.

1.05) I have trouble logging into my account online. 

Ans: You might want to try the Forgot My Password option or Contact Us. If that does not work, your account may be suspended due to irregular activities. If required, do contact us on the Contact Us page so we can resolve your issue.

1.06) I’ve forgotten my password, how do I reset it?

Ans: Simply click on the Forgot My Password option at the log in page and the detailing instructions to reset your password will be sent to your email inbox.

1.07) I am having difficulty accessing Isetan's website.

Ans: Isetan might schedule maintenance on our systems. We will do our best to inform you of when Isetan will experience such maintenance. Ensure that you are on the latest version of a browser, and if problem persists, please Contact Us.

1.08) Can I shop from my phone?

Ans: Yes, you can. Our online store is optimised for mobile view and all available payment methods are available as well.

1.09) Are the prices online the same as in store?

Ans: Our online store will have online exclusive promotions from time to time. These discounts will only be available online and not in our physical store and vice versa. Be sure to check back regularly for great deals.

1.10) Are all in-store Isetan products available online?

Ans: Not at the moment. If there are products you would like to see on our website, do let us know here.

1.11) How do I unsubscribe from marketing email communications?

Ans: Please click on the "Unsubscribe" button at the bottom of your email to stop receiving marketing emails from Isetan. Alternatively, do Contact Us!

1.12) How do I change my delivery address?

Ans: You can change your delivery address by modifying the delivery address in the Account Settings page after you have logged in. You can also store multiple delivery addresses in your account.

1.13) How do I change my mailing address?

Ans: Simply fill up this form.

1.14) Who do I contact if my problem is not listed here?

Ans: Simply fill up a form through the Contact Us page or call our Customer Service at Tel: 65-6733 1111 (11 a.m. – 7 p.m.).

1. General Enquiries

1.01) Where can I get more information on Isetan’s delivery information?

Ans: Please refer here, alternatively our delivery timings can be found below.
Click and Collect (at least 1 hour in advance)
Charge (Inclusive of GST) per trip per address
No minimum purchases
Free

1.02) Do I have to sign up for an account to make purchases online? 

Ans: Yes, you are required to sign up for an account before making purchases online.

1.03) How do I sign up for an account?

Ans: Click on the sign up button located at the top right of the main page.

1.04) It states that my e-mail is already being used when signing up online. Why is this so? 

 

Ans: If you are an existing Platinum Cardmember, Isetan may have your accounts set up for you. Simply check your e-mail for the login details and reset your password. Do Contact Us if you have not received this e-mail.

1.05) I have trouble logging into my account online. 

Ans: You might want to try the Forgot My Password option or Contact Us. If that does not work, your account may be suspended due to irregular activities. If required, do contact us on the Contact Us page so we can resolve your issue.

1.06) I’ve forgotten my password, how do I reset it?

Ans: Simply click on the Forgot My Password option at the log in page and the detailing instructions to reset your password will be sent to your email inbox.

1.07) I am having difficulty accessing Isetan’s website. 

Ans: Isetan might schedule maintenance on our systems. We will do our best to inform you of when Isetan will experience such maintenance. Ensure that you are on the latest version of a browser, and if problem persists, please Contact Us.

1.08) Can I shop from my phone?

Ans: Yes, you can. Our online store is optimised for mobile view and all available payment methods are available as well.

1.09) Are the prices online the same as in store? 

Ans: Our online store will have online exclusive promotions from time to time. These discounts will only be available online and not in our physical store and vice versa. Be sure to check back regularly for great deals.

1.10) Are all in-store Isetan products available online?

Ans: Not at the moment. If there are products you would like to see on our website, do let us know here.

1.11) How do I unsubscribe from marketing email communications? 

Ans: Please click on the “Unsubscribe” button at the bottom of your email to stop receiving marketing emails from Isetan. Alternatively, do Contact Us!

1.12) How do I change my delivery address?

Ans: You can change your delivery address by modifying the delivery address in the Account Settings page after you have logged in. You can also store multiple delivery addresses in your account.

1.13) How do I change my mailing address?

Ans: Simply fill up this form.

1.14) Who do I contact if my problem is not listed here?

Ans: Simply fill up a form through the Contact Us page or call our Customer Service at Tel: 65-6733 1111 (11 a.m. – 9 p.m.).