We will accept returns for merchandise purchased from our stores, except for discounted merchandise and merchandise that has been abused or soiled through customer's or user's neglect.
To make a return, simply bring the item down to any of our stores, where the same item is available, and present your item together with its purchase receipt(s) to our staff at any cash counter. You may wish to check the item's availability at a particular store by calling us. Any exchange should be made within 07 days of purchase.
We reserve the rights to make amendments to this policy without prior notice.
Please contact us if you have any queries about returns or exchanges. We will be happy to attend to you.
LEMON LAW
- All Customers should examine the goods at point of delivery or purchase. If the defect or fault existed at the point of delivery or purchase but was not detected or detectable by the Customer’s examination but is later discovered within 6 months of delivery, there are 2 stages of recourse for such a Customer.
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- Repair or replacement will be done for the defective product. In the instance of replacement, the quality, make, model or condition should conform to what is expected of the original item, taking into account wear and tear due to usage by the customer. The replacement need not always be new.
- A discount or a refund will be provided if repair and replacement (1) is impossible; or (2) is disproportionately and unreasonably costly. Please note that the refund amount may not be the full purchase price. Customers are not entitled to a remedy if:
- Customers damage the item.
- The item is misused and caused the defect/fault.
- The item was repaired by an unauthorized party and in the process the item was damaged.
- Customers knew about the fault before they bought the item.
- Customers change their minds and no longer want the item.
- The defect/fault is caused by wear and tear by the customer
If the Customer has been charged for a Product which has not been delivered within three days, Isetan shall refund to the Customer the price of that Product as originally charged to the Customer.
If a Customer is charged more than the listed or correct price of a Product, Isetan shall refund to the Customer the difference.
Any refund shall be made in the same mode of payment used by the Customer on the same order.
All replacement of Products will be effected by the next earliest available delivery time slot.
Isetan reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer’s order and which is delivered to the Customer by mistake.
Isetan shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.
We will accept returns for merchandise purchased from our stores, except for discounted merchandise and merchandise that has been abused or soiled through customer's or user's neglect.
To make a return, simply bring the item down to any of our stores, where the same item is available, and present your item together with its purchase receipt(s) to our staff at any cash counter. You may wish to check the item's availability at a particular store by calling us. Any exchange should be made within 7 days of purchase.
We reserve the rights to make amendments to this policy without prior notice.
Please contact us if you have any queries about returns or exchanges. We will be happy to attend to you.
LEMON LAW
If the Customer has been charged for a Product which has not been delivered within three days, Isetan shall refund to the Customer the price of that Product as originally charged to the Customer.
If a Customer is charged more than the listed or correct price of a Product, Isetan shall refund to the Customer the difference.
Any refund shall be made in the same mode of payment used by the Customer on the same order.
All replacement of Products will be effected by the next earliest available delivery time slot.
Isetan reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer’s order and which is delivered to the Customer by mistake.
Isetan shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.