Isetan Membership

ISETAN PRIVILEGE MEMBERSHIP

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Enjoy attractive discounts and other benefits with our Isetan Privilege Membership when you shop at Isetan. Apply today! The Isetan Privilege Membership recognizes you as a privileged shopper at Isetan. Accumulate I-points to exchange for Isetan Rebate Vouchers or E-Rebates for your shopping pleasure.

PRIVILEGES

Simply present the Membership via your App during your purchases* and start accumulating I-points. Every six months, your accumulated I-points will be converted to Isetan Rebate for your shopping pleasure. With the App, I-points can be converted anytime within the six month period.

BENEFITS

  • ipc-1.png Earn I-points for purchases made at Isetan stores and Isetan Supermarket
  • ipc-2.png Receive invitations to exclusive events & promotions
  • ipc-3.png Be updated through Isetan E-newsletters
  • ipc-4.png Overseas Shopping Privileges

ISETAN REBATE VOUCHER/ E-REBATES/ STORE CREDIT

Members earn one I-point for every $1.00 nett amount purchase* (excluding GST) at any Isetan Department Store and one I-point for every $3.00 nett amount purchase* (excluding GST) at Isetan Scotts Supermarket. Accumulate a minimum of 300 points every 6 months to redeem Isetan Rebate Vouchers at the beginning of the next qualifying period.

I-POINTS ACCUMULATED IN 6 MONTHS^ ISETAN REBATE VOUCHER VALUE
300-399 $10
400-499 $15
500 $25
Every 100 I-points greater than 500 $5

*The following purchases are not entitled to I-points: Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe.

^Unredeemed I-points will not be carried forward to the next qualifying period

EXCLUSIVE PREVIEWS & EVENTS

Get invitations via e-mail or SMS to the Isetan Private Sale, a preview of the season’s major sale events. In addition, selected regular shoppers will receive exclusive invitation to fashion shows, special launches, events, promotions and more…

ISETAN E-NEWSLETTER

The Isetan E-newsletter brings you the latest news on fashion for men, ladies & children, along with the latest promotions, events and gift recommendations available at all Isetan Stores.

ELIGIBILITY

Members must be at least 16 years old and above.

MEMBERSHIP FEES

A fee of S$10 is payable in advance for a two year membership. The subsequent renewal fee will be waived with a minimum of 500 I-points accumulated over the preceding two year period.

Apply for the Isetan Privilege Membership now for a more rewarding shopping experience. Please sign up for the membership through our Isetan Website.

OVERSEAS SHOPPING PRIVILEGES

STORE SHOPPING PRIVILEGES
ISETAN SINGAPORE Enjoy 5% storewide*. Simply present your Isetan Membership & passport at the customer service counter to exchange for a Guest Card (valid for 1 day). Show Guest Card upon purchase to enjoy the offer. *Exclusions apply.
ISETAN MALAYSIA All visitors (Members & Non-Members) enjoy 5% storewide*. Simply present your passport at the i-Club counter to exchange for a Tourist Card (valid for 3 days). Show Tourist Card upon purchase to enjoy the offer. *Exclusions apply.
ISETAN THAILAND Simply present your Isetan Membership to enjoy 5% storewide*. *Exclude sale items. Other exclusions apply.
ISETAN SHANGHAI Apply Mei Long Zhen Isetan Shanghai Card to enjoy 5% storewide*. *Exclude sale items & cosmetics. Other exclusions apply.
ISETAN TIANJIN Simply present your Isetan Membership to enjoy 5% storewide*. *Exclude sale items. Other exclusions apply.
ISETAN CHENGDU Simply present your Isetan Membership to enjoy 5% storewide*. *Exclude sale items & groceries. Other exclusions apply.
ISETAN MITSUKOSHI GROUP IN JAPAN Enjoy 5% storewide*. Simply present your Isetan Membership & passport at the service counter to exchange for a Guest Card. Show Guest Card upon purchase to enjoy the offer. *Exclusions apply.
CENTRAL GROUP (THAILAND) Enjoy 10% storewide*. Simply present your Isetan Membership & passport at the service counter to exchange for "The 1 Card International Visitor Card" & "Special Pack for Isetan Mitsukoshi Group". Show The 1 Card upon purchase to enjoy the offer. *Exclusions apply.

TERMS & CONDITIONS FOR ISETAN PRIVILEGE MEMBERSHIP

  1. Member must be at least 16 years old and above.
  2. Application must be completed by downloading the Isetan Privilege App thru smart phone with IOS or Android operating system.
  3. Isetan Privilege Membership (“member”) can earn I-points for purchases made at any Isetan Department Store including Isetan Supermarkets in Singapore by presenting their virtual card in App to the cashier during payment.
  4. A membership fee of $10.00 is payable every 2 years in advance of membership. Renewal fee will be waived if member accumulates a minimum total of 500 I-points within 2 years from the month of issue or renewal.
  5. The IPC membership and I-points are non-transferable. I-points will only be awarded for purchases made by the member and upon the presentation of member’s virtual card in App.
  6. One I-point will be awarded for every $1.00 nett amount purchase (excluding GST) at Isetan Department stores and one I-point will be awarded for every $3.00 nett amount purchase at Isetan Supermarkets (excluding GST).
  7. The following purchases are not entitled to I-points:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe.
  8. The following payment modes are not entitled to I-points: Gift Vouchers, Rebate Vouchers, Promotion Coupons, Discount Vouchers, E-Gift Vouchers, E-Rebates or E-Promotion Coupons, Exchange Forms or Deposits.
  9. Members are not entitled to any further points with the Isetan Platinum Card discount.
  10. Members are entitled to redeem Isetan E-Rebates if they have accumulated a minimum of 300 I-points within each 6 months period starting from the month of issue (inclusive of the month of application).
  11. At the end of each qualifying period, unredeemed I-Points will be converted to E-Rebates if the entitlement qualifier is met and balance points will not be carried forward to the next qualifying period or transferred to another account and has no monetary value whatsoever at any point of time.
  12. E-Promotion Coupons are earned instantly after each payment transaction. No combination of receipts.
  13. Isetan (Singapore) Limited shall not be responsible for any loss or inconvenience arising from the mailing of any correspondence or notice to the latest address available in the member’s records and prior to the receipt of notice of any update from the member.
  14. Members are required to fill in their valid mobile numbers for Isetan to perform account management whenever necessary.
  15. For Returns containing issued E-Promotions Coupons, these E-Promotion Coupons will be either voided or returned in the form of cash should they have already been redeemed by the customer.
  16. Returns containing E-Promotion Coupons as a mode of payment will have to be processed at Customer Services.
  17. Member will be awarded double I-Points for the first transaction of the birthday month. Isetan Private Sales, 10% Rebate Coupons and 10% Direct Discount and other storewide promotion periods are excluded from this double I-Points entitlement.
  18. Isetan Privilege Membership fee is non-refundable.
  19. Isetan (Singapore) Limited may at its sole discretion amend a member’s I-points and at any time refuse or recall any redemption by a member if any official notification has been erroneously sent to the member and/or any I-points have been erroneously awarded to the member for any reason whatsoever.
  20. Isetan (Singapore) Limited reserves the right to amend the privileges, terms and conditions of the Isetan Privilege programme at its sole discretion from time to time without prior notice.
  21. Other terms & conditions apply.

ISETAN INSIDER

  1. Isetan Insider App is a point accumulation membership where Insiders can earn I-Points for purchases made at any Isetan Department Store including Isetan Supermarkets in Singapore by presenting their Isetan Insider App to the cashier during payment.
  2. Isetan Insider App member who accumulates a minimum of 500 I-Points (exclusive of GST) over a qualifying period of 1 year will enjoy a free upgrade to the Isetan Privilege App membership and all I-Points will be brought forward to the Isetan Privilege App membership. There is no membership fee or expiry date for the Isetan Insider App.
  3. The App and I-Points are non-transferable. I-Points will only be awarded for purchases made by the member and upon the presentation of member’s App.
  4. One I-Point will be awarded for every $1.00 nett amount purchase (excluding GST) at Isetan Department stores and one I-Point will be awarded for every $3.00 nett amount purchase at Isetan Supermarkets (excluding GST).
  5. The following purchases are not entitled to I- Points:- Purchases made at Isetan Wisma Atria, Cafes & Restaurants, Bakeries, Hair & Beauty Salons, purchases of Isetan Gift Vouchers, Liquors, Cigarettes, Services, Invoice Sales and other products or services which Isetan (Singapore) Limited may from time to time prescribe.
  6. The following payment modes are not entitled to I-Points: Gift Vouchers, Rebates, Promotion Coupons, Discount Vouchers, E-Gift Vouchers, E-Rebates or E-Promotion Coupons, Exchange Forms or Deposits.
  7. Members are not entitled to any further points with the Isetan Platinum Card discount.
  8. Insiders will not be able to exchange points for E-Rebates or earn E-Promotion Coupons
  9. All Insider I-Points below 500 will expire after 1 year.
  10. Inactive Insider App memberships over a period of 7 years would be deregistered.
  11. Isetan (Singapore) Limited shall not be responsible for any loss or inconvenience arising from electrical outage or loss of member’s handphone.
  12. Application must be made by downloading the Isetan Privilege App. Applicant must be at least 16 years old and above.
  13. Members are required to fill in their valid mobile numbers for Isetan to perform account management whenever necessary.
  14. The App does not allow for receipt combination. I-Points will be issued on a per receipt basis. 
  15. Members will be awarded double I-Points for the first transaction of the birthday month. Isetan Private Sales, 10% Rebate Coupons and 10% Direct Discount periods are excluded from this double I-Points entitlement.
  16. Isetan (Singapore) Limited may at its sole discretion amend a member’s I-Points and at any time refuse or recall any redemption by a member if any official notification has been erroneously sent to the member and/or any I-Points have been erroneously awarded to the member for any reason whatsoever.
  17. Isetan (Singapore) Limited reserves the right to amend the privileges, terms and conditions of the IPC programme at its sole discretion from time to time without prior notice.
  18. Other terms & conditions apply.

E-PROMOTION COUPONS

  1. Only available for Isetan Privilege Members.
  2. Combined receipts are not permitted in exchange of E-Promotion Coupon.
  3. Purchase made with E-Promotion Coupons will not be entitled to further E-Promotion Coupons
  4. Not redeemable for Chanel, Cle de Peau Beaute, Parfums Christian Dior & Clarins evergreen products.
  5. No refund (cash or otherwise) for any unused value.
  6. Not refundable and not exchangeable for cash.
  7. Strictly no extension and no acceptance of expired E-Promotion Coupons.
  8. E-Promotion Coupons cannot be used for Online Purchase.
  9. Isetan (S) Ltd reserves the right to amend the terms & conditions without prior notice.
  10. Isetan (S) Ltd reserves the right not to accept the vouchers as it deemed fit.
  11. Usual Isetan card benefits apply.
  12. Other terms & conditions apply.

E-REBATES

  1. Only available for Isetan Privilege Members. 
  2. Purchase made with E-Rebates will not be entitled to further E-Promotion Coupons
  3. Not redeemable for Chanel, Cle de Peau Beaute, Parfums Christian Dior & Clarins evergreen products.
  4. No refund (cash or otherwise) for any unused value.
  5. Not refundable and not exchangeable for cash.
  6. Strictly no extension and no acceptance of expired E-Rebates.
  7. Isetan (S) Ltd reserves the right to amend the terms & conditions without prior notice.
  8. Isetan (S) Ltd reserves the right not to accept the vouchers as it deemed fit.
  9. Usual Isetan card benefits apply.
  10. Other terms & conditions apply.

ISETAN PLATINUM CARD

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BENEFITS

  • platinum-1.png Get direct discount up to 5%* *terms & conditions apply
  • platinum-2.png Receive invitations to exclusive events & promotions
  • platinum-3.png Be updated through Isetan E-newsletters
  • platinum-4.png Overseas Shopping Privileges

CEASE OF ISETAN PLATINUM CARD CALL CENTRE

Dear Valued Customers,   Please note that the Isetan Platinum Card Call Centre will cease operations with effect from 28 June 2017.  For any enquiries with regards to your Isetan Membership Card, you can contact any of our Customer Service Counters:

ISETAN SCOTTS: 6733 1111
ISETAN KATONG: 6345 5555
ISETAN TAMPINES: 6788 7777
ISETAN SERANGOON CENTRAL: 6363 7777
ISETAN JURONG EAST: 6896 7777

We appreciate your support for the Isetan Card and apologise for any inconvenience caused. From the Management of Isetan (S) Limited