6. Isetan Membership Programme
A. Isetan Privilege Card
6.01) Does it cost anything to join?
Ans:
Yes, it costs $10 to be an Isetan Privilege Cardmember. This membership will be valid for two years.
6.03) Am I eligible for an Isetan Privilege Cardmembership?
Ans:
Members must be 16 years old and above.
6.04) How do I earn i-points as an Isetan Privilege Cardmember?
Ans:
Regardless of in-store or online, 1 i-point will be awarded for every $1.00 nett amount purchase (excluding GST) at Isetan Departmental stores and 1 i-point will be awarded for every $3.00 nett amount purchase at Isetan Scotts Supermarket (excluding GST).
6.05) I have made a purchase online. Why am I not entitled to i-points?
Ans:
Please note that the following purchases are not entitled to i-points: (1) Purchases of Isetan Gift Vouchers/E-Gift Vouchers, (2) Liquors, (3) Services/Workshops, (4) certain discounted merchandise and (5) any other products or services which Isetan (Singapore) Limited may from time to time prescribe. In addition, the use of any e-vouchers is not entitled to i-points.
6.06) How long does my Isetan Privilege Card membership last before requiring renewal?
Ans:
The card membership is valid for 2 years from the date of issue. Renewal fee will be waived if member accumulates a minimum total of 1,000 i-points within 2 years from the month of issue or renewal.
6.07) What happens to my points at the end of the 6 month qualifying period?
Ans:
By default, if you are entitled, you will receive a letter which states the Isetan Rebate Voucher amount that you are entitled to. This is because your remaining points will be automatically converted to Isetan Rebate Vouchers for your shopping pleasure in stores. Please bring your NRIC and letter along and proceed to your designated customer service counter for collection.
6.08) What happens if I do not collect my Isetan Rebate Vouchers by the end of my redemption period?
Ans:
At the end of each qualifying period, all unredeemed i-points will not be carried forward. Unredeemed i-points cannot be transferred to another account and has no monetary value whatsoever at any point of time.
6.09) What benefits are there to signing up for an Isetan Privilege Cardmembership?
Ans:
You can discover all the benefits
here.
6.10) Why are my i-points not updated after checking out?
Ans:
It takes up to 24 hours to update your point balance.
6.11) How much are my i-points worth?
Ans:
Isetan Privilege Cardmembers are entitled to redeem store credits upon accumulation of at least 300 i-points within each 6 months’ period, starting from the month of issue of membership.
6.12) What are E-Rebate Vouchers?
Ans:
E-Rebate Vouchers are redeemable from points accumulated by making purchases as an Isetan Privilege member. Upon redemption of points to e-rebate vouchers, e-rebate vouchers can be used to purchase items on our online store but cannot be exchangeable for cash. If you would like to redeem your points into physical Isetan Rebate Vouchers to spend in store, kindly do so at our customer service counters at any of our stores.
6.13) When will my E-Rebate Vouchers expire?
Ans:
Your e-rebate vouchers will expire 6 months after your 6 months i-points accumulation period.
6.14) How do I redeem my points?
Ans:
Under the tab, key in the number of points (nearest 100s) which you wish to convert into e-rebate vouchers and click on “Redeem points”. E-rebate vouchers can then be spent for online store.
6.15) Can I view my point balance online?
Ans:
Yes, your available points are shown in the tab.
6.16) Will my points accumulated in Isetan stores be shown online?
Ans:
Yes, all points accumulated from in-store and online purchases are accumulated and shown in your page. It takes up to 24 hours to update your point balance. For online purchases, points will only be updated once the order has been processed and confirmed.
6.17) Can I link my current Isetan Privilege Card to my online account?
Ans:
Yes, you can. Existing Isetan Privilege Cardmembers are able to link their membership in the
account settings page by keying in your NRIC and Isetan Privilege Membership Card Number.
6.18) Can I obtain an Isetan Privilege physical card after signing up online?
Ans:
No, there will no issuing of physical card for new Isetan Privilege member sign up. You may download Isetan App and use your Isetan Privilege digital card as your membership. You may present your Isetan Membership via your Isetan App at all Isetan stores at the cashier upon making payment.
6.19) How do I renew my Isetan Privilege Card Membership online?
6.20) Am I charged for replacing a lost/damaged Isetan Privilege Card?
Ans:
Yes, a one-time fee of $2 will be charged for replacement of physical card.
6.21) Can I convert from Isetan Privilege Card Membership to a Platinum account type?
Ans:
No, we currently do not have this option. Platinum Card memberships are by invitation only.
6.22) How do I update my membership information?
Ans:
Membership information can only be updated through a
form found on the
account setting page, where a change of e-mail, mailing address and phone number is allowed.
B. Isetan Privilege Card iOS App
6.23) Can I link my Isetan Privilege Cardmembership to my online account?
Ans:
Yes, if you do not have an online account, you may sign up an account at Isetan website. Click & select as an existing Isetan member and key in your Isetan Privilege card number and details to sign up an account. If you are already an Isetan App member, you may just use your App user ID and password to login to Isetan website.
6.24) Where can I view my Isetan Privilege Cardmembership number in the iOS App?
Ans:
After logging into the App, you will be able to see your E-Card with your name and membership number.
6.25) Can I spend E-Rebate Vouchers accumulated in the Isetan Privilege Card iOS App at the online store?
Ans:
Yes, your accumulated E-Rebate Vouchers in IOS App can be used for online store. Your existing E-Rebate Vouchers accumulated and their respective expiry dates are listed in the tab.
6.26) Can I redeem my points to E-Rebate Vouchers online and use them in store?
Ans:
Yes, you may redeem your E-Rebate Vouchers and use it at Isetan stores via your Isetan App.
6.27) Can I convert E-Rebate Vouchers into physical vouchers and gift them to my friends?
Ans:
Once E-Rebate Vouchers are issued, they cannot be exchanged for physical vouchers at our customer service counters.
6.28) Can I use E-Rebate Vouchers to buy Gift Vouchers/E-Gift Vouchers?
Ans:
No, any attempts to purchase gift vouchers/e-gift vouchers using these methods will be voided.
C1. Isetan Platinum Card
6.29) What is the difference between Isetan Privilege Card and Platinum Card?
Ans:
Isetan Privilege Cardmembers accumulate points while Platinum Cardmembers are entitled to direct discounts.
6.30) What are the discount rates for Isetan Platinum Card?
Ans:
It will be up to 5% for department store items and up to 3% for supermarket items.
6.31) Does it cost anything to join?
Ans:
We no longer accept new applicants and Platinum Card memberships are now by invitation only. Click to apply for Isetan Privilege Cardmembership.
6.32) I am an Isetan Platinum Cardmember. Am I still retaining my current benefits?
Ans:
Yes, you are still entitled to direct discounts for your purchases. You can discover more benefits here.
6.33) Do you still charge annual fees for the Platinum Card?
Ans:
Yes, we do. A fee of $20 is chargeable, valid for 2 years upon issuance of Platinum Card.
6.34) Do you charge any fees for renewal of Platinum Card after 2 years?
Ans:
Yes, a fee of $20 is chargeable. However, if your purchases exceed $3,000 within 2 years, the renewal fee would be waived.
6.35) Am I charged for replacing a lost/damaged Isetan Platinum Card?
Ans:
Yes, a one-time fee of $2 will be charged for replacement of physical card.
6.36) Can I link my current Isetan Platinum Cardmembership to my online account?
Ans:
Yes, you can. Existing Platinum Cardmembers can link their details in the change details form found in account settings. Your details will be updated within 3 days.
6.37) Can I link my Isetan Privilege Card instead of my Platinum Card to my online account?
Ans:
Yes, you may go to page and key in your Isetan Privilege Card Membership number and NRIC.
6.38) Can I convert my membership from Isetan Platinum Cardmembership to Isetan Privilege Card Membership?
Ans:
Yes, please fill in this form. However, once converted, this decision is final and cannot be converted back to a Platinum account type.
C2. Isetan Credit Card Conversion to Isetan Platinum Card
6.39) What does “conversion” mean?
Ans:
With effect from 1 April 2017, all expired Isetan Credit Card will be converted to Isetan Platinum Card, where credit facility will discontinue.
6.40) I am an Isetan Credit Cardmember; is my card still valid and do I get a Platinum Card?
Ans:
Kindly proceed to customer service counters at any of our stores to check on your card status and convert it to a Platinum Card. An annual fee of $20 applies. Please bring along your existing Isetan Credit Card or NRIC for verification purposes. You would also have to pay all outstanding amounts before receiving a Platinum Card.
6.41) Why am I not informed of the changes in Isetan Credit Card credit facility?
Ans:
We have sent letters to all Isetan Credit Cardmembers during February 2017. Kindly advise if there was a change in mailing address. For online purchase, points will only be updated once the order has been processed and confirmed.
