Whistle Blowing



Isetan is committed to upholding a high standard of ethics and moral behaviour and adopts a zero tolerance on any form of impropriety.

Any whistleblowing case involving its employees and/or any external advisers, consultants or professional firm engaged by the Company shall be investigated in an independent and fair manner.


Definition of Improprieties

“Improprieties” means any activity, conduct or omission by an employee, officer or vendor of the Company or any external advisers, consultants or professional firm engaged by the Company which include but is not limited to:

  • Misappropriation of funds or other Company assets
  • Fraudulent act
  • Concerns about accounting or financial reporting matters
  • Non-compliance with legislations or regulations
  • Unethical or improper conduct (e.g., sexual harassment, abuse of power/authority)
  • Conflict of interest without the proper declarations
  • Mishandling of business or confidential information
  • Endangering the safety or health of employees, customers


Making a Report

All whistle blowing complaints are to be made to the Ethics Officer (who is also the Governance Senior Manager) via the following communication channel:


Information received will be treated with the utmost confidentiality.

Any improprieties involving the Ethics Officer may be reported to the Chairman of the Audit and Risk Committee of the Company via this email address:

  • Chairman of the Audit and Risk Committee:


As far as possible, the following key information should be provided:

  • Alleged event that is of concern and the details of it
  • Name of person(s) and/or department(s) involved
  • Date, time, and place of the incident
  • Supporting evidence if available
  • Contact details to facilitate follow-up queries


Anonymous Reporting and Whistle blower protection

Whistle blowers are strongly encouraged to disclose their identity when lodging complaints. Isetan is committed to protect whistle blowers under its Whistleblowing Policy. It would be easier for the Company to follow up on matters and to verify complaints if the whistle blower is prepared to give his or her name.

Malicious whistleblowing

The Company will regard the making of any frivolous, bad faith, malicious, mischievous, or false allegations by any whistle blower as a serious offence that may result in appropriate action taken against the whistle blower.