About Us

Vision

To become the indispensable department store for each individual customer throughout his or her life by continually creating high quality, new lifestyles and being of use to our customers in the many different aspects of their lives.

History

Isetan is a leading Japanese departmental store well known for its excellent service staff; commitment to quality and industry-leading buys which exemplifies the best of Japanese retail. Based in Tokyo, Isetan has branches throughout Japan, Southeast Asia, Taiwan and China. As of April 2008, Isetan was merged with fellow Japanese departmental store Mitsukoshi to form Isetan Mitsukoshi Holdings.

The company had its humble beginnings from a small kimono shop in 1886. The man behind Isetan’s conception, Tanji Kosuge strove to provide customers with the best and most innovating products, a practice which Isetan has still adopted till today. Proving to be a success among customers, it paved the way for the decisive reopening of Isetan as a department store in Japan notable for selling fashionable kimono designs and obi sashes.

In the mid-1950s, the fashion retail market worldwide was shifting from tailor-made to ready-to-wear clothes. In order to adapt to the ever changing trends of the retail industry, Isetan launched specialty shops for women of different sizes, "Lady Clover" for plus-sized ladies, "Strawberry" and "Young Clover" for petite women. These stores proved to be an instant success and Isetan today has broadened its focus to encompass men’s apparel, furniture, household items and food. It was deemed as an extremely risky venture with Isetan being one of the very few in the world to found a department store just for men. This department store was christened "The Men’s Annex" and gained immense popularity among male customers. As a result, Isetan was recognized not just for its role as a trend setter but being able to identify key trends of the fashion retail market for both men and women alike.

After more than four decades of being in the fashion retail business, Isetan was bustling in growth and seeking expansion overseas. Isetan looked to Singapore for its first overseas department store and followed up with its expansion in major cities such as Kuala Lumpur, Bangkok, Tianjin, Chengdu and Shanghai. Needless to say, Isetan established a strong following in each respective city and this lead to even more departmental stores being opened. Isetan was once again one of the Japanese forerunners in successfully entering the Asian market. To further support the aspects of merchandising internationally and consolidate its presence in international fashion retail, Isetan set up representative offices in famed fashion capitals of the world-New York, Paris and Milan.

With accolades spanning from the departmental fashion industry to charitable contributions in both health and education sectors, Isetan Singapore has established itself as a fashion innovator in the local departmental store market. In 2017, Isetan Singapore seeks to further assert its position as a premier fashion retail departmental store and fulfill its vision to be an indispensable department store to customers and their family.

MileStones in Singapore

  • 1970

    Isetan Emporium (Singapore) Private Limited was incorporated

  • 1972

    Isetan Havelock made history by being the first Japanese department store in Singapore.

  • 1979

    Isetan Orchard opened at Liat Towers. This store established Isetan’s presence along Singapore's tourist shopping belt.

  • 1981

    Isetan became the first Japanese department store to offer its share to the public. Name was changed to Isetan (Singapore) Limited.

  • 1983

    Isetan Katong opened at Parkway Parade marking the Company’s penetration into suburban Singapore.

  • 1986

    Isetan Orchard was relocated to Wisma Atria at a cost of $100 million amidst the economic downturn and recession.

  • 1993

    Flagship store at Havelock was relocated to Isetan Scotts which opened at Shaw House.

  • 1995

    Isetan Tampines opened at Tampines Mall. This store is situated in Singapore’s first regional centre.

  • 1999

    Isetan opened its first stand-alone Mango shop at Shaw Centre. Another succesful designer label introduced into Singapore by Isetan.

  • 1999

    Isetan began operation of its full scale supermarket at its flagship store, Isetan Scotts.

  • 2006

    Isetan invested in Chengdu Isetan, Sichuan Province, People’s Republic of China

  • 2009

    Isetan commenced its online business with the launch of its revamped website

  • 2010

    Isetan Serangoon Central opened at nex Mall, our first foray into the north-east part of Singapore

  • 2013

    Isetan Jurong East opened at Westgate Mall, our first departmental store with a supermarket in the western part of Singapore

  • 2015

    The Company's own retailing activities at Isetan Orchard ceased in end March and the space was converted for rental purposes.