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All merchandise sold in Isetan includes the Goods and Services Tax (GST). However, if you are a visitor to Singapore, you are entitled to tax-free shopping.
GST Refund Eligibility
- Purchases that will be taken out of Singapore within two (2) months from the date of purchase are eligible for GST refunds.
- This refund is not applicable to perishables such as food items.
Air Travellers Claiming GST Refunds
- You can present your Isetan receipts at our Customer Service Department at Isetan Scotts Level 4, Customer Service Counters at Isetan Orchard Level 1, Isetan Katong Level 1 or Isetan Tampines Level 2.
- Our staff will issue a Global Refund Cheque to you.
- Refund cheques will only be issued for purchases of S$100 and above.
GST Refunds for Merchandise Shipped to Japan
- Simply present the original receipts at our Customer Service Department at Isetan Scotts Level 4.
- We shall issue a photocopy of your receipts and a Shipping Instruction form to you where you can specify the Japan address for the merchandise to be shipped to.
- Thereafter, we shall issue a Pelican GST Cash Refund Chit to you to claim your GST refunds.
- The refund will be cashed in Singapore currency, based on the GST amount stated on your receipts.
- Our shipping agent, Nippon Express(S) Pte Ltd, will collect your merchandise for shipment to Japan.
You can either visit Global Refund web site or call us for more information on GST refund procedure. We will be happy to attend to your queries.
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